Your system says "signed." The provider says "use our form."
Now your team owns the chase.
Marked signed, sitting in the file.
It looked handled, so no one was watching while the provider was saying no.
Find the right form, get the client to sign again, follow up, resend, update the demand team.
One stall, another paralegal afternoon.
Drafts the step, gets staff approval, sends, watches for the signature, resends, and flags what still blocks the demand.
It does the chasing. Not another reminder.